For the IT department, managing the company technical capability means first finding a product that meets whatever need the company has come up with (and sometimes the odd whim of a single manager), then the purchase, installation, training, and maintenance of the hardware, software, networks, and databases that go along with the tool.

Then you get to worry about interfaces between the tools, reports, security (both internal and external), and the wonderful, irrepressible, eccentric, and oftentimes destruction habits of the end users even after you’ve provided complete end-to-end training on the new product. Then someone changes their mind and you get to do it all over again.

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